How to Order:
- To place an order, send us an email at firstname.lastname@example.org. After the order is approved, we will send you an invoice through Shopify; we require a 50% deposit to place the order and the remainder before the order ships. You can send your payment through Paypal, Credit Card, or Zelle transfer.
- The retailer must provide us with a valid resale Tax ID certificate and have a brick-and-mortar location. Right now, we can't accept online retailers.
- Shipping with the US is included on orders over $500.
Pricing and Shipping
- All prices are listed in USD. Our minimum starting order is $120, and $98 for reorders. Most of our products come in cases with assorted colors; if you want a specific color combination, please let us know within 24 hours of placing the order at email@example.com.
- The retailer will pay the cost of shipping. We use USPS or UPS as our main carriers, depending on box size. Shipping is included on orders over $500.
Delivery times can vary between 4-6 weeks depending on the order size, inventory availability, and how long the artisan will take to complete the order.
Please remember that our products are handmade, and some color lot and size variations can occur.
Returns, Exchanges, and Cancelations
- You may cancel your order within 48 hours of placing the it by emailing us at firstname.lastname@example.org. Special orders cannot be cancelled or returned.
- Please inspect the order immediately upon arrival. Contact us within five days of receipt if you find any discrepancies or damaged items. We will replace the items with new merchandise.
Any personal information you provide to us, including your name, address, telephone number, and email address, will be treated as confidential and will not be released, sold, or rented to any entities outside Makarla. However, we reserve the right to list your store's contact details in our website's stockists' section to provide these details to a potential customer.
We do not collect or record any credit card details you may provide when purchasing our products. Your credit card details are securely processed by Shopify or Paypal.