Refund policy

At Makarla, we want you to be thrilled with your purchase.

All unworn merchandise, excluding *special orders and clearance items, may be returned within fourteen (14) days after receiving the order in its original packaging and original condition; shipping charges are not eligible for a refund. The customer is responsible for the shipping and handling costs of the return.

Please keep in mind that all of our pieces are handcrafted from natural materials and are one of a kind. Therefore, the colors, materials, sizes, and finishes may slightly differ from the pictures and information on the site.

Customers may notify us by e-mail at shop@makarlashop.com of any order discrepancy or damages within seven 48 hours of receiving the order so that we can evaluate the issue and make it right.

Special Orders and Clearance Items are non-refundable or returnable (no exceptions). If you wish to cancel your special order, please notify us within 24 hours of placing the order.

If you have any questions or concerns, e-mail us at shop@makarlashop.com

Refunds 

We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within ten (10) business days if approved. Please remember that it can take some time for your bank or credit card company to process and post the refund.